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RBROWSER CALL MICROSOFT HELP HOW TO
RBROWSER CALL MICROSOFT HELP FULL
RBROWSER CALL MICROSOFT HELP CODE
RBROWSER CALL MICROSOFT HELP WINDOWS

When a process is created, it's assigned an identification number. You may run multiple processes that have the same name, but the process identifier (PID) is unique to that process for its lifetime. Enter a file name, and save the information as an.Right-click Application, and select Save All Events As.To save the event data to send to Microsoft, follow these steps: In this command, C:\Dumps is the folder to which the dump files will be saved.

RBROWSER CALL MICROSOFT HELP HOW TO

Open an administrative Command Prompt window, and navigate to the location where you expanded ProcDump.ĭetermine the How to find the PID of a process of the process that you have to monitor. For example, create C:\Dumps.ĭownload ProcDump from the following location, and expand the compressed file: ProcDump On the computer on which the crash occurred, create a folder that's named Dumps on the root drive.

Examine the event IDs to locate the time that the crash occurredĬheck whether there's an entry for a 1000 error event that corresponds to the time of the crash. If there is, follow these steps:.

RBROWSER CALL MICROSOFT HELP WINDOWS

In the navigation pane, expand Windows Logs.

Press Windows logo key+R, enter eventvwr, and then press Enter.

You can use event viewer to check whether a crash event was recorded. Occasionally, a dump isn't created because the application does not technically crash but, instead, stops by itself. If a dump is not created by using WER when the process crashes, the next step is to use ProcDump, one of the tools from the Windows Sysinternals suite. To do this, either use the upload option during the case creation or upload the files manually to a workspace that's provided by the Support agent, per the agent's request.

If the WER service (WerSvc) is already started, you may have to stop and restart it so that the new registry configurations can be read correctly.ĭo the necessary steps to reproduce the crash.Īfter the crash occurs, navigate to the C:\Dumps folder, and upload the dump (.dmp) files.

In these commands, C:/Dumps is the folder that you created in step 1.

Reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d "2" /f Open an administrative Command Prompt window, and enter the following commands at the command prompt: reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "C:\Dumps" /f On the computer on which the crash occurred, create a folder on the root drive to which to save the dump files that will be created.

RBROWSER CALL MICROSOFT HELP FULL

DumpType: Defines the type of dump that we want to create (a value of 2 means a full memory dump).įor more information about WER registry configurations, see WER Settings.

DumpFolder: Defines the folder where crash dumps are saved.

Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. Collecting dataįollow the steps in this section carefully. Therefore, we require full process memory dumps.

However, mini dumps typically aren't detailed enough for troubleshooting. These small files can help us compare this crash event to previous events. Windows automatically captures mini dumps every time that it encounters a process crash. However, when we examine crashes, the call stack works like a problem fingerprint that lets us match related issues and dig deeper into the process memory to understand what occurred. Of particular importance is the call stack of the crash. A call stack is primarily used to run functions within a thread. This file lets us see what was occurring at the time of the crash. Windows detects this problem when it occurs, and it saves bits (or all) of the process memory to a file that's known as a dump file.

RBROWSER CALL MICROSOFT HELP CODE

If an application's code encounters an exception that is not handled, the process crashes because the code can no longer run. To solve a process crash, we always require the same data. Gathering these logs and uploading them during case creation can help diagnose the cause and solve the problem.Īpplies to: Browser Original KB number: 4520151 Background This article describes how to generate and gather crash dumps and event logs that are used by Microsoft Customer Service and Support to troubleshoot browser crashes. The Internet Explorer 11 desktop application will progressively redirect to the faster, more secure Microsoft Edge browser, and will ultimately be disabled via Windows Update. You can still access older, legacy sites that require Internet Explorer with Internet Explorer mode in Microsoft Edge. The Internet Explorer 11 desktop application is retired and out of support as of Jfor certain versions of Windows 10.